Novaform Mattress Review (2024)

Grace Struth

Sleep Content Lead

  • Up-to-Date

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    The information included in each mattress review at the time of publication is accurate to the best of our knowledge.

    Our reviews do not speak for future versions of these mattresses.

  • Methodology

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    We test and review the industry’s most popular mattresses using a weighted scoring system factoring in 40+ criteria.
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Novaform Comfort Grande Plus

Made in United States
Queen $689
Our Rating
?

Informed by third-party engineer testing commissioned by GoodMorning.com.
Learn more >

6.9 /10

USA-Made Budget Mattress from Costco

The Novaform ComfortGrande Plus memory foam mattress is designed for comfort and affordability. This medium-firm mattress costs $689 for a queen size and $849 for a king size, making it a budget-friendly choice.

However, Novaform ComfortGrande Plus only has a 90-night sleep trial. Customers also report it tends to trap heat. This mattress is available only through Costco and requires a paid membership to purchase. It was included in a 2023 product recall.

Overall, these issues make competitor foam mattress Douglas Original a better choice with its advanced cooling features and 365-night sleep trial.

 

You May Prefer

Douglas Original

Our Rating:

9.9 /10

LIMITED TIME OFFER!
FREE Comfort Sleep Bundle, plus SAVE 50% on Down Alternative Duvets with mattress purchase!
Sale ends July 19th. See website for details >
Queen $799
Shop Douglas

Compare With

Novaform

Overall Rating 9.9 6.9
Trial Nights 365 90
Made in Canada
Allows Returns
Read Douglas Review

Novaform Mattress Sizes & Prices

SizePriceDimensionsWeight

Queen

$689

80″ x 60″ x 14″

65 lb

King

$849

80″ x 76″ x 14″

80 lb

Try the Canadian-made Douglas mattress in the size of your choice.

Read Douglas Original Review

 


Photo of the Novaform ComfortGrande Plus Mattress box on the floor in a bedroom taken from a front angle.

 

Delivery, Sleep Trial & Returns

Novaform sells its ComfortGrande Plus Mattress through Costco. This means you’ll need a valid Costco membership to purchase it. This mattress can be purchased either in-person or via Costco’s website. If you purchase in-store, bring a truck or van so you can transport the mattress home.

Costco offers free shipping and delivery service to online customers via UPS or FedEx, including mattress placement, setup, and removal of packaging. However, Costco estimates your delivery will take 10–15 business days to arrive. A “quick ship” promotion reduces this timeline to 3–10 days, but the offer may not be available for all customers.

Novaform offers a 90-night sleep trial, but Costco doesn’t. If you decide to return the mattress, Costco will provide return shipping if you bought the mattress online, but the return process will take 3–4 weeks. If you purchased in-store, you will need to bring the mattress back to the store yourself and return it at customer service.

Costco is known for its open-ended return policy, but it’s not clear whether you can still return the mattress to Costco after the 90-day sleep trial ends.

Novaform comes with a 20-year limited warranty, covering defects in manufacturing and workmanship. If you choose to make a warranty claim and Novaform agrees to make a replacement, the company will only offer one replacement during the warranty period.

 

Courier

UPS or FedEx

Shipping Cost

Free

Shipping Time

10–15 business days

Sleep Trial Nights

90

Warranty Years

20

Return Ease

Full refund; takes 3–4 weeks


Choose Douglas Original for a 365-night sleep trial and hassle-free returns.

Read Douglas Original Review


Close-up photo of the inside of the Novaform ComfortGrande Plus Mattress on a bedframe in a bedroom taken from a corner angle.

 

Novaform Mattress Construction

HeightLayersCertiPUR-US® CertifiedMachine-Washable Cover

14″

3

Yes

No

Novaform ComfortGrande Plus is 14″ thick with 3 foam layers, which work together to help you sleep. Here’s a breakdown of the layers:

  • Layer 1: The top (comfort) layer is 3″ of EVENcor GelPlus™ foam, which Novaform claims will keep you cool and conforms to the shape of your body as you sleep. However, the Costco website has a number of negative reviews from customers who experienced overheating.
  • Layer 2: The middle (transition) layer is 3″ of premium support foam, designed with air channels to facilitate the dissipation of heat and odors.
  • Layer 3: The bottom (support) layer is 8″ of support foam. This large, dense foam layer provides the mattress with the most stability and support.

All foam used in this Novaform mattress is CertiPUR-US® certified, meaning that it contains no formaldehyde or ozone-depleting chemicals. However, foam density is unknown.

This mattress includes a fire sock, which is a fairly common safety feature. However, Novaform ComfortGrande Plus is made in the United States, where fire socks often contain fiberglass. This material can be harmful to your skin and eyes if it ever leaks out of the mattress.

Novaform ComfortGrande Plus has a quilted, moisture-wicking top for added comfort. It doesn’t have a removable or machine-washable cover.


Get the Canadian-made Douglas mattress with a machine-washable cover for easy cleaning.

Read Douglas Original Review


Mattress Performance Results

3.5 /10

Edge Support

In third-party engineer testing (commissioned by us), Novaform ComfortGrande Plus scored 3.5/10 for edge support. This is below average for a memory foam mattress. If you often sit on the side of the bed, this mattress might not have as much support as you need.

Want better support when you’re sitting on the edge of the bed, and an easier time getting up in the morning? Douglas Original is a much better option with its edge support score of 7.3/10—more than double Novaform’s score.


6.5 /10

Motion Isolation

Novaform ComfortGrande Plus has better-than-average motion isolation, scoring 6.5/10. This is good if you and your partner are sensitive to each other’s movements.

This level of motion isolation is not bad for most sleepers. But for a sleep that keeps you from feeling nearly all of your partner’s movements, consider competitor mattress Douglas Original with its much higher motion isolation score of 8.3/10.


3.2 /10

Bounce

Novaform ComfortGrande Plus scored 3.2/10 for bounce. A score this low is common for foam mattresses, and it’s good news if you’re a light sleeper who’s easily woken.

For a mattress with better edge support and even greater motion isolation, check out Douglas Original.

Read Douglas Original Review


Company Background

LaunchedCompany HQOwnershipBBB RatingTrustpilot Rating

1997

New Jersey, USA

Private

“A+” (unaccredited)

No Reviews

Novaform is a subsidiary of Innocor Inc., a New Jersey-based foam manufacturer that started in 1997 as Sleep Innovations. Novaform partnered with Costco in 2016, and has helped Costco to expand its influence in North American mattress retail.

In September 2023, Costco recalled approximately 48,000 Novaform mattresses—specifically its ComfortGrande and DreamAway models—from stores in the San Francisco Bay Area. Regulators were concerned that the mattresses had been exposed to water during their manufacture, which could cause mould to develop. Customers who received affected mattresses could contact the manufacturing company, FXI, to receive either a full refund or a replacement.

Only Innocor Inc. is listed with the Better Business Bureau, with 1 complaint, but no reviews. Novaform does have an unclaimed Trustpilot page, but it also has no customer ratings or feedback. There are also less than 50 customer reviews for Costco’s Novaform mattresses online. The lack of reviews makes it difficult to say whether you would enjoy a Novaform mattress.

The handful of Novaform mattress reviews on Costco’s Canadian website mention a bad smell, even after the mattress has been unrolled and aired out for a while. There are also complaints of back and hip pain, and mentions of overheating while trying to sleep.

Douglas is rated “A+” on the BBB and is rated “Excellent” on Trustpilot.

Read Douglas Original Review

Should You Buy Novaform ComfortGrande Plus?

Novaform ComfortGrande Plus is a reasonably good memory foam mattress on a budget. However, it has low edge support, a shorter-than-average sleep trial, complex return policies, and a proven history of quality concerns. We find more value in competing foam mattress Douglas.

Douglas Original costs slightly more at $799 for a queen size, but you’re getting a better mattress for your dollar.

This foam mattress features better edge support and motion isolation, a 365-night sleep trial, a 20-year warranty, and hassle-free returns. It also comes with a free bedding bundle that includes a mattress protector, pillow(s), sheets, and pillow protector(s).

 

Frequently Asked Questions

Are Novaform mattresses good?

A Novaform mattress from Costco is reasonably good and affordably priced. However, Costco recalled 48,000 Novaform mattresses (specifically the ComfortGrande and DreamAway brands) in September 2023 due to concerns about potential mould growth.

The limited number of customer reviews on the Costco website also complain of overheating and back pain when sleeping on a Novaform. With no reviews on BBB or Trustpilot, it’s difficult to confirm whether you would enjoy sleeping on a Novaform mattress.

READ MORE: Should you buy your next mattress at Costco?

What sizes does the Novaform ComfortGrande Plus come in?

At the time of writing, Novaform ComfortGrande Plus is only available in queen and king sizes.

How much does a Novaform mattress cost?

Novaform ComfortGrande Plus costs $689 for a queen size and $849 for a king size. It’s only available if you have a Costco membership.

Do Novaform mattresses have fiberglass?

The Novaform ComfortGrande Plus comes in a fire sock, a safety feature that often contains fiberglass when made in the United States. The manufacturer doesn’t specify whether fiberglass is used when making this mattress. However, as an American-made mattress, this possibility is one to be aware of.

READ MORE: Is fiberglass in a mattress dangerous?

Is the Novaform mattress cover machine washable?

No. Novaform states that this mattress’s cover is not machine washable. It should be spot-cleaned only.

How long does the Novaform mattress take to expand?

Novaform states that it may take up to 48 hours for the mattress to expand completely. The company explicitly states that you should not try to assist the mattress by pressing it or weighing it down in any way to help it expand.

What does the Novaform warranty cover?

The 20-year Novaform warranty covers manufacturing and workmanship defects only. If you choose to make a warranty claim and Novaform agrees to make a replacement, the company will only offer one replacement during the warranty period.

How do I return a Novaform mattress to Costco?

Costco only provides return shipping for mattresses purchased online. You can start your return through the Costco website and arrange for pickup. Keep in mind that the return will take 3–4 weeks to complete. If you bought your Novaform foam mattress in-store, you will need to bring it back to the store yourself.

What Novaform mattress alternatives should I consider?

Douglas Original comes with innovative cooling features such as ecoLight® cooling gel foam and the CoolSense® mattress cover. Experience superior motion isolation and edge support while keeping cool during warm nights.

When you upgrade to Douglas Alpine or Douglas Summit, advanced cooling features like phase-change material and cooling nanofibres help you get an even better sleep.

With Douglas’s 365-night sleep trial, you’ll have plenty of time to test out your mattress at home in year-round weather. You’re also protected by a 20-year warranty to help you love your mattress longer.

Your mattress purchase comes with a free bedding bundle, including a mattress protector, pillow(s), sheets, and pillow protector(s) With Douglas Original priced at just $799 for a queen size, this mattress is the ideal alternative to Novaform.

 

You May Prefer Our Top Pick 2024

Douglas Original

9.9 /10

Made in

Winner!

2021 Product of the Year™

Voted the top choice overall in the Mattress-in-a-Box category through a survey of 4,000 Canadians by Kantar.

The award-winning and Canadian-made Douglas mattresses offer unbeatable value and include: FREE bedding bundle, a 365-night sleep trial, and cooling gel foams for optimal comfort.

LIMITED TIME OFFER!
FREE Comfort Sleep Bundle, plus SAVE 50% on Down Alternative Duvets with mattress purchase!
Sale ends July 19th. See website for details >
Queen $799
Shop Now