Emma Mattress Review (2024)

Brook Bell

Sleep Content Strategist

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    The information included in each mattress review at the time of publication is accurate to the best of our knowledge.

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    We test and review the industry’s most popular mattresses using a weighted scoring system factoring in 30+ criteria.
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Emma Original

Made in Mexico
Queen $924
Our Rating
?

Informed by third-party engineer testing commissioned by GoodMorning.com.
Learn more >

7.7 /10

Decent Memory Foam Mattress, Poor Service Reviews

Emma Original is a memory foam mattress that comes in a single medium firmness. The Emma website advertises that it’s made in the US, but the label on the mattress we purchased says it was made in Mexico.

Although Emma’s website has thousands of customer reviews mainly from Europe, there are fewer than 40 customer reviews from Canadian customers. Furthermore, consumer reviews on third-party websites like Better Business Bureau and Trustpilot raise concerns about the company’s customer service practices.

Looking for a Canadian award-winning mattress? You should meet Douglas.

You May Prefer Our Top Pick 2024

Douglas Original

9.9 /10

Made in

Winner!

2021 Product of the Year™

Voted the top choice overall in the Mattress-in-a-Box category through a survey of 4,000 Canadians by Kantar.

The award-winning and Canadian-made Douglas mattresses offer unbeatable value and include: FREE bedding bundle, a 365-night sleep trial, and cooling gel foams for optimal comfort.

CANADA DAY SALE!
FREE Comfort Sleep Bundle, PLUS get 50% Off All Pillows with mattress purchase!
Sale ends June 26th. See website for details >
Queen $799
Shop Now

Emma Mattress Sizes & Prices

SizePriceDimensionsWeight

Twin

$674

75″ x 39″ x 10″

35 lb

Twin XL

$711

80″ x 39″ x 10″

37 lb

Full / Double

$799

75″ x 54″ x 10″

48 lb

Queen

$924

80″ x 60″ x 10″

58 lb

King

$1,236

80″ x 76″ x 10″

72 lb

California King

$1,236

84″ x 72″ x 10″

37 lb

Looking for a quality foam mattress at a lower price point? Check out Douglas.

Read Douglas Review

 


Photo of the Emma Original Mattress box on the floor in a bedroom taken from a front angle.

 

Delivery, Sleep Trial & Returns

Various couriers will deliver Emma Original directly to your door, anywhere in Canada. Additional fees may apply for some remote locations. The mattress is made in the United States, and you should receive it within 1–7 business days.

Emma Original arrives in a cardboard box. It’s wrapped in multiple layers of heavy-duty plastic for extra protection. After you remove the plastic, Emma Original expands to its full 10″ height in minutes. You can sleep on the mattress the same day it’s delivered.

At 365 nights, Emma’s sleep trial is on par with competing mattress brands like Douglas. Emma will also arrange return pickups for free and issue a full refund within the trial period.

However, the mattress is only supported by a 10-year warranty. Competing brand Douglas offers a considerably longer 20-year warranty.

 

Courier

Various couriers

Shipping Cost

Free

Shipping Time

1–7 business days

Sleep Trial Nights

365

Warranty Years

10

Return Ease

Free pickup and return, full refund


Close-up photo of the inside of the Emma Original Mattress on a bedframe in a bedroom taken from a corner angle.

 

Emma Mattress Construction

HeightLayersCertiPUR-US® CertifiedMachine Washable Cover

10″

3

Yes

Yes

The Emma Original mattress measures 10″ tall and has 3 layers of foam. Although the company uses trademark names to describe the mattress’s foam layers, Emma’s website doesn’t explain what actually makes their layers unique. The foam composition seems to be the same as the foam found in competing mattresses.

  • Layer 1: Emma Original’s comfort layer is 2″ of Airgocell® foam. Like cooling gel foam, this layer is designed to offer breathability and absorb your body’s heat to provide good temperature regulation so you can sleep undisturbed throughout the night.
  • Layer 2: The mattress’s transition layer is 2″ of Halo Memory Foam™. It has three zones that offer full-body support. This layer is designed to respond slowly to movement, which provides extra motion isolation. It also contours to your body’s shape, keeps your spine aligned, and provides a “hugging” sensation.
  • Layer 3: Emma Original’s base layer is 6″ of HRX, which stands for high resiliency extra base foam. This bottom layer is the base of the mattress and gives the Emma Original its structure. It also prevents you from sinking too deep into the mattress.

Emma Original has a machine-washable top cover made from a polyester and elastane fabric blend. The cover is soft to the touch but lacks the cooling features of competing foam mattresses like Douglas.

Want a mattress that’s Canadian-made and has cooling features? Check out Douglas.

Read Douglas Review


Mattress Performance Results

6.4 /10

Edge Support

Lower edge support is common when looking at foam mattresses. Emma Original provides average edge support for a foam mattress with a score of 6.4/10.

Shopping for a cooling foam mattress that comes with extra edge support? Consider Douglas Original and its impressive edge support rating of 7.8/10.


8.4 /10

Motion Isolation

While foam mattresses aren’t known for having good edge support, they make up for it with great motion isolation. Emma Original delivers in this area with a motion isolation score of 8.4/10. This is good news if you share your bed with a partner, kids, or pets.


3.9 /10

Bounce

Since foam mattresses typically provide good motion isolation, they tend to have lower bounce ratings. Emma Original scored 3.9/10 for bounce—an average score for an all-foam mattress.

Looking for a foam mattress with a little less bounce? With a bounce score of 3.1/10, Douglas Original is designed to help you get a more restful sleep.


Company Background

LaunchedCompany HQOwnershipBBB RatingTrustpilot Rating

2015

Frankfurt, Germany

Private

“NR” (unaccredited)

“Average”

Launched in 2015, Emma was founded in Frankfurt, Germany. Emma has since expanded and operates in 22 countries across Europe, Asia, and North America. Emma’s mattress selection in Canada includes foam and hybrid mattresses, as well as a range of bedding accessories and an upholstered bed frame.

It hasn’t been completely smooth sailing for Emma. In 2022, The Guardian reported that Emma was being investigated by the UK’s Competition and Markets Authority (CMA) for misleading customers with continuous “sales”. The CMA announced its ruling in July 2023 and described “detailed concerns.”

Judging by negative reviews on Trustpilot, customers are noticing Emma’s sales practices making their way overseas as the company tries to gain traction in Canada. Some Trustpilot reviews have also reported differing quality between Emma mattresses in Canada and in the UK.

In January 2024, Emma had an “F” rating on Better Business Bureau. The company’s profile is now rated “NR” (unaccredited). It’s not clear why the business no longer has an official letter grade on BBB.

Should You Buy Emma Original?

While Emma Original is a decent mattress, you can get more value from an Emma alternative like Douglas Original. It offers advanced cooling, great motion isolation, and excellent edge support. It also comes with a longer warranty.

Douglas Original is priced at just $799 for a queen size, compared to $924 for Emma Original. Douglas offers an exceptional sleep at an affordable price, along with a free sheet set, pillow(s), mattress protector, and pillow protector(s) with every mattress purchase.

 

Frequently Asked Questions

Is the Emma mattress cover machine washable?

Yes, you can machine-wash your Emma mattress cover. Use the zipper to remove the top cover, and run the cover through your washing machine on a gentle cycle. You can then air-dry, tumble-dry, or machine-dry the cover on low heat.

What does the Emma warranty cover?

The 10-year Emma mattress warranty covers repair or replacement in case of manufacturer errors.

Where is the Emma Original mattress made?

According to Emma’s website, their mattresses are made in the United States. However, the law label on the mattress we purchased for testing indicated that it was made in Mexico.

How much does the Emma Original mattress cost?

Emma Original pricing ranges from $674 to $1,236, depending on the size you choose. A queen-size Emma Original is available for $924.

Are Emma mattresses good?

Although Emma shares glowing reviews on its website, complaints on third-party review sites like Better Business Bureau and Trustpilot paint a different picture for Canadian Emma customers, specifically those who require assistance from customer service. Customers reported in their reviews that they had issues getting ahold of customer service to tend to product and refund issues.

If you’re looking for a foam mattress that’s Canadian-made, has a warranty that’s longer than 10 years, over 12,000 five-star customer-verified reviews, and has strong edge support, you may want to check out an alternative like Douglas Original.

What Emma mattress alternatives should I consider?

Douglas Original is a good Canadian-made Emma alternative. This medium-firm all-foam mattress is ideal for all sleep styles. Douglas earned top scores for its use of high-quality, eco-conscious materials, overall comfort, and excellent value at just $799 for a queen size, compared to $924 for Emma Original.

 

You May Prefer Our Top Pick 2024

Douglas Original

9.9 /10

Made in

Winner!

2021 Product of the Year™

Voted the top choice overall in the Mattress-in-a-Box category through a survey of 4,000 Canadians by Kantar.

The award-winning and Canadian-made Douglas mattresses offer unbeatable value and include: FREE bedding bundle, a 365-night sleep trial, and cooling gel foams for optimal comfort.

CANADA DAY SALE!
FREE Comfort Sleep Bundle, PLUS get 50% Off All Pillows with mattress purchase!
Sale ends June 26th. See website for details >
Queen $799
Shop Now