Serta Mattress Reviews

Serta has over 90 years of experience selling mattresses and has introduced some innovative designs to the market. That said, despite its longstanding reputation, Serta is rated “Poor” on Trustpilot and “F” (unaccredited) on Better Business Bureau. At the time this article was published, there was a BBB alert for the Serta Simmons company due to “a pattern of complaint alleging Product Issues and Guarantee or Warranty Issues.”

Choosing a mattress with positive online reviews can be a good way to ensure you’re buying a quality product. Consider Octave. The company is rated “Excellent” on Trustpilot, is rated “A+” on BBB, and has over 5,000 five-star customer reviews. Every Octave mattress also comes with a 365-night sleep trial and a 15-year warranty to ensure a risk-free purchase.

Serta has a variety of different mattress lines, each with its own price range. Depending on the mattress model and size, prices range from as low as a few hundred dollars to as high as $4,999. Prices may also vary depending on the retailer.

The Serta website suggests replacing your mattress every 7–10 years, depending on the amount of wear and tear. Serta also recommends rotating your mattress periodically to promote even wear, which will help your mattress last longer.

However, you can use the mattress’s warranty length as a guideline for a mattress’s lifespan. Serta’s warranty length varies depending on the mattress. You need to check the mattress’s law label to find the warranty code, then find that code in Serta’s warranty guide to see the warranty length. All of the Serta mattresses we’ve reviewed so far have 10-year warranties.

READ MORE: How long should a mattress last?

No. Serta is owned by Serta Simmons Bedding LLC. The parent company owns other mattress brands like Beautyrest, Simmons, and Tuft & Needle.

Sealy was founded in 1880 and merged with Tempur-Pedic in 2012 to become Tempur Sealy International, Inc. Tempur-Sealy owns the Sealy, Tempur-Pedic, and Stearns & Foster brands.

Serta offers a limited manufacturer’s warranty, which covers manufacturing defects only. The warranty won’t cover firmness preference, body impressions smaller than the amount indicated on your mattress’s law label, bent corners or wires, or mattresses purchased second-hand.

Warranty coverage varies depending on the mattress model you have. Check your mattress’s law label for a warranty code, then compare it with Serta’s warranty guide for more information about your coverage.

Serta produces its mattresses in Canada and the United States.

The Canadian Serta site makes no mention of fiberglass. It also hasn’t been listed on the law labels of any of the Serta mattresses we’ve reviewed.

However, Serta’s US website states that their mattresses use “a proprietary blend of natural and synthetic fibers” to comply with US Consumer Product Safety standards. These fire-barrier fibers are often para-aramid, which is similar to but not the same as fiberglass. As with any mattress, always read your mattress tag before attempting to remove your mattress cover.

We recommend Octave Vista. It comes with advanced cooling features like a CryoFusion™ cooling nanofibre cover, copper-infused memory foam treated with PolarMAX® phase-change material, and multi-zone support foam with breathable air channels. Octave Vista comes with a 365-night sleep trial, 15-year warranty, and free bedding bundle—all for just $899 for a queen size.