Emma Hybrid Mattress Review (2024)

Grace Struth

Sleep Content Lead

  • Up-to-Date

    i

    The information included in each mattress review at the time of publication is accurate to the best of our knowledge.

    Our reviews do not speak for future versions of these mattresses.

  • Methodology

    i

    We test and review the industry’s most popular mattresses using a weighted scoring system factoring in 30+ criteria.
    Learn more >

Emma Hybrid Comfort

Made in Mexico
Queen $1,487
Our Rating
?

Informed by third-party engineer testing commissioned by GoodMorning.com.
Learn more >

7.6 /10

Hybrid Mattress With Limited Cooling and Constant “Sales”

Emma Hybrid Comfort is a hybrid mattress with open-cell foam for cooling, zoned support for pressure-point relief, and a machine-washable cover. However, compared to other hybrid mattresses like Logan & Cove Choice, Emma Hybrid Comfort lacks the advanced cooling features we would expect from a mattress that costs $1,487 for a queen size.

The manufacturer has also faced scrutiny for its retail practices, like running continuous “sales.” Consumer reviews on third-party websites like Better Business Bureau and Trustpilot have also raised concerns about the company’s customer service practices.

Meet Canada’s best hybrid mattress.

Read Logan & Cove Choice Review

 

You May Prefer:

Logan & Cove Choice

9.5 /10

Made in

Winner!

2024 Best Hybrid Mattress

Logan & Cove mattresses feature a lavish hotel-quality design and a generous 365-night sleep trial. You’ll also receive a FREE bedding bundle to complement your new luxury mattress.

CANADA DAY SALE!
Get a FREE Bedding Bundle, PLUS 50% Off Bamboo Sheets with mattress purchase!
Sale ends June 26th. See website for details >
Queen $999
Shop Now

Emma Hybrid Mattress Sizes & Prices

SizePriceDimensionsWeight

Twin

$1,084

75″ x 39″ x 13″

35 lb

Twin XL

$1,151

80″ x 39″ x 13″

37 lb

Full / Double

$1,287

75″ x 54″ x 13″

48 lb

Queen

$1,487

80″ x 60″ x 13″

58 lb

King

$1,889

80″ x 76″ x 13″

72 lb

California King

$1,889

84″ x 72″ x 13″

72 lb

Shop Logan & Cove Choice for a luxury sleep at just $999 for a queen size.

Read Logan & Cove Choice Review

 


Delivery, Sleep Trial & Returns

Emma offers free shipping for all of its mattresses. Shipping timelines vary throughout the site, but orders likely ship within 1–8 business days.

Emma offers scheduled delivery service with in-home setup, but only in select areas of Ontario. Scheduled delivery service is handled through Emma’s shipping partner, Bolt. Various other couriers are used to ship throughout the rest of Canada.

Emma Hybrid Comfort comes with a 365-night sleep trial so you can try the mattress at home. Emma will also arrange return pickups for free and issue a full refund within the trial period.

The mattress comes with a 10-year warranty, which is standard for the mattress industry. That said, competing brands like Logan & Cove offer a considerably longer 15-year warranty.

 

Courier

Bolt

Shipping Cost

Free

Shipping Time

1–8 business days

Sleep Trial Nights

365

Warranty Years

10

Return Ease

Free return pickup, full refund

Choose Logan & Cove and get a 365-night sleep trial and a 15-year warranty.

Read Logan & Cove Choice Review


close-up side view of the internal layers of the Emma Hybrid Comfort mattress

 

Emma Hybrid Mattress Construction

HeightLayersCertiPUR-US® CertifiedMachine-Washable Cover

13″

5

Yes

Yes

Emma Hybrid Comfort measures 13″ tall and has 5 layers with a combination of foam and coils. All foam used is CertiPUR-US® certified. Emma does not publicly disclose the densities of the foams used in assembly. Unusually for a hybrid mattress, the coils aren’t located in the bottom layer.

  • Layer 1: The top (comfort) layer is made of open-cell foam, which is designed to absorb and dissipate your body heat while you’re asleep.
  • Layer 2: The second layer is made of polyurethane memory foam, which molds to your body’s shape and helps relieve pressure. It also keeps you from feeling the layers beneath while you’re lying on the mattress.
  • Layer 3: This layer of foam gives additional support and provides pressure relief for your joints. Emma says this layer is made with “durable HRX foam,” but the website doesn’t explain what this is, or even what HRX stands for.
  • Layer 4: The fourth layer—one of two support layers–is composed of individually pocketed metal coils, divided into 7 zones of ergonomic support.
  • Layer 5: This second support layer is made of thick, higher-density foam that provides a solid foundation for the upper layers of the mattress.

Emma Hybrid Comfort has a machine-washable top cover made from a polyester/elastane fabric blend. Although it’s designed to be moisture-wicking and breathable, this cover doesn’t have the advanced cooling features that competing hybrids often have.

For example, Logan & Cove Choice has a quilted cover with breathable hollow fiber and cooling nanofibres. Paired with Choice’s gel-infused foam top layer, this provides comfortable cooling with luxury details.

 

Choose the mattress with luxury details and premium cooling features.

Read Logan & Cove Choice Review


Mattress Performance Results

photo of a mannequin lying atop the Emma Hybrid Comfort mattress, showing a displacement of 1.8

7.8 /10

Firmness

In third-party engineer testing (commissioned by us), Emma Hybrid Comfort scored 7.8/10 for firmness. This falls into the firm category. You’ll find this mattress very supportive if you’re a back or stomach sleeper, but it might not provide the level of comfort you need. It will likely feel uncomfortable if you’re a side sleeper.

Looking for a mattress with a softer feel? Logan & Cove Choice scored 5.8/10 for firmness, giving you a medium-firm feel with a great balance between comfort and support.


photo of a mannequin sitting on the edge of the Emma Hybrid Comfort mattress, showing a displacement of 4.8

7.3 /10

Edge Support

Emma Hybrid Comfort scored 7.3/10 for edge support. This is a very good rating for any mattress. You won’t notice much sinking into the mattress’s sidewalls, meaning you can comfortably sit on or sleep near the edge.


6.7 /10

Motion Isolation

Emma Hybrid Comfort scored 6.7/10 for motion isolation. This is above-average for a hybrid mattress. You should be able to sleep without noticing too much of your partner’s movements.


5.2 /10

Bounce

Emma Hybrid Comfort scored 5.2/10 for bounce. This is average for a hybrid mattress. You won’t sink too deeply into this mattress while you’re lying down, and you should be able to change positions easily.


Company Background

LaunchedCompany HQOwnershipBBB RatingTrustpilot Rating

2015

Frankfurt, Germany

Private

“NR” (unaccredited)

“Average”

Launched in 2015, Emma was founded in Frankfurt, Germany. Emma has since expanded and operates in 22 countries across Europe, Asia, and North America. Emma’s mattress selection in Canada includes foam and hybrid mattresses, as well as a range of bedding accessories and an upholstered bed frame.

It hasn’t been completely smooth sailing for Emma. In 2022, The Guardian reported that Emma was being investigated by the UK’s Competition and Markets Authority (CMA) for misleading customers with continuous “sales”. The CMA announced its ruling in July 2023 and described “detailed concerns.”

Judging by negative reviews on Trustpilot, customers are noticing Emma’s sales practices making their way overseas as the company tries to gain traction in Canada. Some Trustpilot reviews have also reported differing quality between Emma mattresses in Canada and in the UK.

In January 2024, Emma had an “F” rating on Better Business Bureau. The company’s profile is now rated “NR” (unaccredited). It’s not clear why the business no longer has an official letter grade on BBB.

Buy from a mattress company that’s rated “A+” on BBB and “Excellent” on Trustpilot.

Read Logan & Cove Choice Review

Should You Buy Emma Hybrid Comfort?

While Emma Hybrid Comfort has good edge support, a machine-washable cover, and a generous sleep trial, it doesn’t offer enough value for the asking price of $1,487 for a queen size. We recommend Logan & Cove Choice instead.

At just $999 for a queen size, Logan & Cove Choice provides advanced cooling features like gel-infused foam and a nanofibre cover, giving you a luxury sleep without the luxury price.

Logan & Cove also gives you more value for a lower price with a 365-night sleep trial, a 10-year warranty, and a free bedding bundle.

 

Frequently Asked Questions

Is Emma a good mattress?

Emma has good features, like a 365-night sleep trial and a machine-washable mattress cover. However, Emma Comfort Hybrid doesn’t feel worth the $1,487 price tag. It lacks the premium features and extra value found in comparable mattresses like Logan & Cove Choice. At just $999 for a queen size, Logan & Cove Choice provides advanced cooling features, a longer 15-year warranty, and a free bedding bundle with your purchase.

Where are Emma mattresses made?

Emma manufactures mattresses for its North American market in Mexico.

Who makes Emma mattresses?

Emma mattresses are made by Bettzeit GmbH, Emma’s holding company. Founded in 2013, the company’s name is German for “bedtime.”

How long does an Emma mattress last?

Emma guarantees that its mattresses will last at least 10 years and offers a matching warranty. Given the overall lack of customer reviews online, it’s difficult to say for sure whether the mattress will last as long as advertised.

Are Emma mattresses always on sale?

Emma has been investigated for its constant sales. In 2023, the UK’s Competition and Markets Authority (CMA) “found evidence that discount claims made by Emma Sleep did not stack up against the actual savings made by customers.” The CMA’s report concluded that only a small number of Emma Sleep products on its UK site were sold at full price, and that the company’s discounts put “unfair pressure on customers to make quick purchases.”

Does the Emma mattress have fiberglass?

It’s not clear whether Emma mattresses contain fiberglass. To meet fire safety standards, Emma uses an interior lining made of 60% modacrylic and 40% silica. Fiberglass is often made from silica-based glass. While it’s possible that the silica in Emma’s mattresses could be free of fiberglass, it’s always best to check the law label on your mattress before removing the cover.

How do I return an Emma mattress?

To return your Emma mattress, contact Emma’s customer service team and schedule a pickup. Return pickup service is free and comes with a full refund. After your mattress has been disposed of, you should receive a refund in 5–10 business days.

What Emma mattress alternatives should I consider?

We suggest Logan & Cove Choice, our pick for the best hybrid mattress in Canada. This medium-firm hybrid mattress is ideal for all sleep styles and comes with industry-leading comfort and cooling features. Priced at just $999 for a queen size, Logan & Cove Choice comes with a risk-free 365-night sleep trial, a 15-year warranty, and a free bedding bundle with your purchase.

 

You May Prefer:

Logan & Cove Choice

9.5 /10

Made in

Winner!

2024 Best Hybrid Mattress

Logan & Cove mattresses feature a lavish hotel-quality design and a generous 365-night sleep trial. You’ll also receive a FREE bedding bundle to complement your new luxury mattress.

CANADA DAY SALE!
Get a FREE Bedding Bundle, PLUS 50% Off Bamboo Sheets with mattress purchase!
Sale ends June 26th. See website for details >
Queen $999
Shop Now