Amazon Mattress Reviews (2026)

Amazon mattresses are known for being affordable, but they don’t seem to meet the mark when it comes to customer experience, and most of the mattresses we’ve purchased from Amazon haven’t earned great ratings when put through our testing and scoring system (Zinus: 6.0/10, BedStory: 4.8/10, Lucid: 4.3/10, Crystli: 3.8/10). Most mattresses on Amazon don’t come with a sleep trial policy, so you might end up stuck with a mattress you don’t like once you open it.

You may be better off choosing a mattress that offers a full refund if it isn’t the perfect fit for your needs. Canadian brands like Juno make their mattresses locally and offer a 120-night sleep trial for you to try them out. You can return a Juno mattress at any time during your sleep trial period for a full refund. With prices starting at just $449, Juno mattresses are affordably priced, similar to many Amazon options, but come with better customer policies and perks, such as a free bedding bundle with your purchase.

Of all the Amazon mattresses we’ve tested, the Zinus Green Tea mattress earned the highest score, with an overall rating of 6.0/10. While affordably priced at $313 for a queen-size mattress, this mattress doesn’t come with a sleep trial, offers limited cooling features, and the brand is rated “Bad” on Trustpilot based on verified customer reviews.

While Zinus’s low price may be attractive, if you want the peace of mind that comes with the ability to return your mattress, you may be better off choosing a mattress that comes with a sleep trial. Juno mattresses, for example, are priced slightly higher than Zinus options, but come with a 120-night sleep trial, a longer 15-year warranty, and a free bedding bundle that includes a sheet set, pillow(s), and a mattress protector.

You can only return a mattress to Amazon if it’s unopened/unused, or if the brand you’re purchasing from offers a separate sleep trial.

For unopened mattresses, you’ll need to contact Amazon to let them know you’d like to return the purchase, and drop it off at one of their associated return locations near you. Once Amazon confirms the item has been returned, they’ll issue a refund, which can take up to 30 days.

If your Amazon mattress comes with a sleep trial through the brand you purchased from, your ability to return the mattress may be slightly different. Some brands offer full refunds on returned mattresses, even if they’re opened. Others offer exchanges or store credit only. Be sure to check the brand’s return policy and confirm that third-party purchases, such as those from Amazon, still qualify for returns or refunds.

As with many products listed on Amazon, the retailer keeps mattress prices low using several strategies. Firstly, mattresses on Amazon can be drop-shipped and made from low-quality materials, allowing sellers to price their products below most local options. Next, Amazon lists hundreds or thousands of competing products across categories, so to stay competitive, retailers try to offer their mattresses for cheaper than other brands. And lastly, Amazon buys in bulk and saves by operating a fully digital storefront with no retail-location overhead.

Low prices may be attractive, but keep in mind that they often mean you won’t have the option to return your mattress, be able to access reliable customer service, or get a mattress made from quality materials.

Yes, Amazon delivers mattresses through its nationwide distribution system. Mattresses can be purchased online through Amazon and shipped to your home or to a local Amazon pickup station near you.

Amazon sells and ships many boxed mattresses, which are easier to transport and deliver than traditional, expanded mattresses. However, some mattress options on Amazon, such as the exclusive Beautyrest line, arrive fully expanded to your home. It’s unclear how Amazon will handle the delivery of expanded mattresses, and whether they’ll bring the mattress into a room of your choice.

READ MORE: Best mattress-in-a-box in Canada

No, at the time of writing, Amazon doesn’t offer a mattress takeaway or disposal service.

While some reviews on Amazon mattresses are from verified customers, some reviews on the website are generated by bots or incentivized by the seller—something the Canadian Competition Bureau has investigated the retailer for potentially turning a blind eye to. You’ll need an Amazon account to access a product’s full page of reviews, so be sure to keep that in mind if you prefer to have full access to customer reviews.

Yes, some mattresses sold through Amazon may contain fiberglass. Common in mattresses produced at low costs outside of Canada, a fiberglass fire sock is a casing that goes around the mattress layers before the cover is put on. Fiberglass is a cheap, fire-retardant material that helps make mattresses less likely to catch fire, but it also has known environmental and health hazards if it ever leaks from your mattress cover.

On the other hand, some Amazon mattresses have also been recalled due to being fire hazards.

There’s no way to know for sure whether every Amazon mattress contains fiberglass, but it’s a good idea to do your own research on mattress brands and models you’re considering. Here are some key clues to watch out for:

• Materials on the law label: Look for the word “fiberglass,” as well as “glass fibres,” “glass wool,” “glass-reinforced plastic,” “glass-fibre reinforced plastic,” or “fiberglass-reinforced plastic.”
• Pricing: The cheaper the mattress, the more likely it may contain a fiberglass fire sock as an inexpensive way to meet national fire regulation policies.
• Research the mattress: Search the name of the mattress you’re considering buying, along with the word “fiberglass.” This will show you any fiberglass-related information about the mattress, like news articles, Reddit threads, and pending lawsuits.

Some Amazon mattress brands, like Zinus, have previously used fiberglass in their mattresses as a fire barrier. Although this particular brand no longer uses fiberglass as of 2024, this doesn’t guarantee that all other Amazon mattresses are free of it. Be sure to do your research and verify the law label of your mattress if you’re concerned about the presence of fiberglass.

It’s worth noting that mattresses like Juno and Douglas Original are manufactured in Canada and don’t contain fiberglass.

READ MORE: Is fiberglass in a mattress dangerous?

There are many mattress brands offering good Amazon mattress alternatives at affordable prices, with better purchasing policies, more transparency, and better customer touchpoints. The Juno mattress is a good option for anyone searching for an accessible, reliable mattress that you won’t be stuck with if you don’t love it. You can return a Juno mattress anytime during your 120-night sleep trial, or keep it and enjoy a 15-year warranty and a free bedding bundle that includes a sheet set, pillow(s), and a mattress protector.