Amazon Mattress Review

Of the six mattress brands we tested and reviewed that are currently available through Amazon, none earned an overall rating higher than 6.6/10. If you’re in search of a quality mattress, try Douglas Original, which earned an overall rating of 9.9/10.

Douglas is our number-one pick for the best mattress in Canada. It offers superior motion isolation and edge support, a cooling top layer, a machine-washable mattress cover, and a medium-firm feel that’s ideal for any sleep position. Douglas has all the features you’re looking for at an unbeatable price of $799 for a queen size.

The price of an Amazon queen mattress varies widely, from under $300 for a 6″ Zinus mattress, to more than $2,500 for Polysleep Zephyr 2.0. The price depends on the size, brand, and accessories you buy. In comparison, Douglas Original sells for just $799 for a queen size.

(In the market for an adjustable bed? See our top picks for the best adjustable bed in Canada.)

Of the Amazon mattresses we tested, Zinus Green Tea earned the highest rating at 6.6/10. However, this mattress isn’t currently available through Amazon Canada in a queen size. It’s also important to note that Zinus Green Tea contains fiberglass as a fire safety measure, which can be hazardous if any fibers escape the mattress cover.

While Zinus scored highest, its rating is still nowhere near our top-rated mattress, Douglas Original, which earned an overall rating of 9.9/10. Douglas earned this score due to features like its layer of cooling gel, machine-washable mattress cover, and pressure-point relief. Douglas also offers incredible value at just $799 for a queen size.

Amazon will deliver your mattress to your door. You can track your order’s shipping progress through your Amazon account. You may not have to be home to accept the delivery, but you’ll want to verify the size and weight of your shipment. Delivery times and costs vary depending on which seller is fulfilling your order. If you’re ordering internationally, figure out ahead of time whether you’ll have to pay any import fees.

Typically, a bed-in-a-box is compressed before shipping. This makes it compact and easier to move. That said, most mattresses—even when compressed—are still reasonably heavy and can take two people to move and set up.

If Amazon fulfilled your order, you can return an unopened mattress in its original packaging via the Returns Centre within 30 days. Unboxed and expanded mattresses aren’t returnable. Amazon says it will issue a full refund within 30 days of receiving the shipment. Amazon may also deduct shipping fees from your refund as a “restocking fee,” even if you received free shipping to begin with.

If you notice issues with product quality after that 30-day return period, you’ll have to contact the mattress manufacturer directly for product registration and warranty-related information.

It’s important to note that Amazon’s return policy only applies to items fulfilled by Amazon. Read the fine print of your order carefully before confirming, since Amazon won’t accept returns for items fulfilled by a third-party reseller. You’ll have to follow the reseller’s return policy, which may be very different from Amazon’s.

Want hassle-free, risk-free orders and returns with a much longer sleep trial—and the option to return a mattress after you’ve opened it? You may want to consider ordering directly from a Canadian company like Douglas instead.

Fiberglass fire socks are common in mattresses produced in the United States. A fire sock is a casing that goes around the mattress layers before the cover is put on. Fiberglass is a cheap fire retardant material that helps make mattresses safer, but it also has known environmental and health hazards if it ever leaks from your mattress cover.

There’s no way to know for sure whether every Amazon mattress contains fiberglass, but it’s a good idea to do your own research on mattress brands and models you’re considering. Here are some key clues to watch out for:

• Country of origin. If a mattress is made in the United States or China, there’s a good chance the mattress contains fiberglass.
• Materials on the law label. Look for the word “fiberglass,” as well as “glass fibres,” “glass wool,” “glass-reinforced plastic,” “glass-fibre reinforced plastic,” or “fiberglass-reinforced plastic.”
• Pricing. The cheaper the mattress, the more likely it contains a fiberglass fire sock as an inexpensive way to meet national fire regulation policies.
• Google the mattress. Head to your favourite search engine and type in the name of the mattress you’re considering buying, along with the word “fiberglass.” This will show you any fiberglass-related information about the mattress, like news articles, Reddit threads, and pending lawsuits.

In the past, Casper has stated that their mattresses contain fiberglass. This statement is no longer on Casper’s website. To be safe, double-check the law label if you purchase a Casper mattress from Amazon.

It’s worth noting that Douglas Original—our top pick for Best Mattress Canada—is fully manufactured in Canada and doesn’t contain fiberglass.

READ MORE: Is fiberglass in a mattress dangerous?

Amazon doesn’t have a mattress warranty. When it comes to any warranty claims, you’ll have to deal with the manufacturer yourself. (Instead, consider Douglas Original, which comes with a 20-year warranty.)

Amazon has budget-priced mattresses and the option for fast, free shipping—but there are better places to buy a mattress online. The retailer also sells Canadian brands like GhostBed and Polysleep, but they come with a higher price tag and shorter sleep trial than Douglas, our top pick for Best Mattress Canada.

Where Amazon has a 30-day return policy that doesn’t let you return a used mattress, Douglas has a 365-night sleep trial so you can test out the mattress at home for a full year. Unlike Amazon, Douglas also has a 20-year warranty to protect your purchase. And if you’re looking for value, Douglas costs just $799 for a queen size and comes with a free bedding bundle.

The best mattress alternative to Amazon is Douglas Original. This mattress is also our number-one pick for the best mattress in Canada. Douglas features a cooling gel layer, a machine-washable mattress cover, superior edge support and motion isolation, and pressure-point relief for all sleeping positions.

The company is rated “Excellent” on Trustpilot and “A+” with the Better Business Bureau. Douglas has also earned over 13,000 five-star reviews from happy customers. This mattress is affordably priced at just $799 for a queen size, and it comes with a free bedding bundle, giving you even more value with your purchase.