DreamCloud Mattress Review (2024)

No, the DreamCloud cover isn’t machine washable. As per the DreamCloud website, removing the mattress cover to clean it will void the mattress warranty. The Canadian DreamCloud website has basic care instructions in its FAQ section. The company recommends a mattress protector and sells its own waterproof version as part of a bedding bundle.

DreamCloud offers a lifetime warranty under normal use from manufacturer or material defects when the mattress is properly supported on a firm, solid surface like a bed base. Since larger DreamCloud mattresses are quite heavy, avoid ripping the handles on the lower cover, as it’s unclear if this damage is covered under warranty.

The detailed warranty is posted on DreamCloud’s website. DreamCloud states that their warranty doesn’t contain legal speak, but it’s not as easy to read as they claim. It may not be clear to customers that removing the mattress cover voids the warranty unless they actually read it.

It’s also worth noting that DreamCloud in the US has fewer than two dozen Trustpilot reviews at the time of review publication. These are mostly from customers who report poor product quality and difficulty getting the company to honour its stated return policy.

The company’s website says that, unlike other hybrid or memory foam mattresses, its cashmere-blend cover and cooling technology mean the user will not overheat while using the mattress. However, some customer reviews complain of heat trapping while they sleep.

Dream Cloud’s website says the company will work with the customer to get the item donated or otherwise disposed of through local organizations within the customer’s community.

DreamCloud is a medium to medium-firm mattress with a significant amount of “hug” from the top layer and some sinkage in the hip area. This can feel softer for some sleepers. At the same time, some customer reviews state the mattress is too firm to sleep comfortably.

Our third-party engineer testing (commissioned by us) noted that the DreamCloud mattress doesn’t have thicker-gauge steel coils in the middle section of the mattress, which could explain why the mattress feels a bit softer.

DreamCloud says its mattress contains a layer of pressure-relieving memory foam, which is infused with cooling gel. This layer is one inch thick and is located beneath the contouring top layer.

Information about DreamCloud’s country of origin is challenging to find. The DreamCloud website states the company recently opened a manufacturing facility in Jefferson, Indiana, although there is no date reference. However, Resident issued a news release in June 2022 announcing the opening. This information appears to contradict the DreamCloud website FAQ, which states that DreamCloud mattresses are produced in Mexico as of September 2023.

Historically, the company has been criticized for not publicizing where its mattresses are made. In July 2023, the U.S. Federal Trade Commission found that DreamCloud mattresses were finished overseas and contain significant imported materials, contrary to DreamCloud’s claim of being “proudly made with 100% USA-made premium quality materials.” The FTC charged Resident Home with false and misleading advertising. The company settled and agreed to refund more than 12,000 affected people in the US.

DreamCloud says its mattress is very easy to set up on a basic frame or box spring. The website notes it is a plush mattress, so buyers should ensure their bed frame can fit a 14″ mattress. The company sells a box spring and a remote-controlled adjustable base frame.

However, the detailed warranty information on DreamCloud’s website specifies that the mattress must be used on a firm, solid surface such as a bed base that can fully support the weight of the mattress and user at all times, or else it will void the warranty. It’s also best that you not place the mattress directly on the floor to maximize air flow.

The DreamCloud mattress is priced at $599–$1,399, depending on which mattress size you choose. The DreamCloud queen mattress is available for $1,099.

On Reddit’s r/mattress forum, DreamCloud is #2 on the list of top 10 mattresses to avoid.

DreamCloud is unaccredited with the Better Business Bureau and its new profile currently has no customer reviews. However, the company’s previous profile (which is no longer accessible) had hundreds of negative reviews, with the overall customer rating sitting below the two-star mark.

In Canada, DreamCloud does not have a Trustpilot rating. In the US, DreamCloud has a poor Trustpilot rating based on fewer than two dozen reviews, mostly for issues with the company not honouring its refund policy and the quality of the product. The company has a better Trustpilot rating in the UK with more than 1,700 reviews. However, DreamCloud no longer ships overseas.

Logan & Cove Choice is a medium-firm hybrid mattress ideal for all sleep styles. The company also offers gel-infused memory foam, uses high-quality, eco-conscious materials, and was the first bed-in-a-box-company to offer a 365-night sleep trial.

Logan & Cove Choice also earned top scores for its overall comfort and excellent value year-round at just $999 for a queen size, compared to $1,099 for a regular-priced DreamCloud.