GhostBed Mattress Review (2024)

Brook Bell

Sleep Content Strategist

  • Up-to-Date

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    The information included in each mattress review at the time of publication is accurate to the best of our knowledge.

    Our reviews do not speak for future versions of these mattresses.

  • Methodology

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    We test and review the industry’s most popular mattresses using a weighted scoring system factoring in 30+ criteria.
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GhostBed Classic

Made in Canada
Queen $2,495
Our Rating
?

Informed by third-party engineer testing commissioned by GoodMorning.com.
Learn more >

6.3 /10

Foam Latex Mattress With a “Bad” Trustpilot Rating

GhostBed Classic is a firm foam and latex mattress. GhostBed promises a 101-night sleep trial and a money-back guarantee. However, negative customer reviews on third-party sites like Consumer Affairs, Trustpilot, and the Better Business Bureau report problems getting GhostBed to honour returns and warranty claims.

In 2022, GhostBed earned negative media attention when a customer brought their “extremely frustrating experience” with GhostBed’s return policy to CBC Go Public. The customer wasn’t able to get a refund or pickup, leaving them with a mattress that “didn’t work in any position.” This is contrary to GhostBed’s claim of hassle-free returns.

Want a queen-size foam mattress for under $1,000? Consider Douglas instead.

Read Douglas Original Review

 

You May Prefer Our Top Pick 2024

Douglas Original

9.9 /10

Made in

Winner!

2021 Product of the Year™

Voted the top choice overall in the Mattress-in-a-Box category through a survey of 4,000 Canadians by Kantar.

The award-winning and Canadian-made Douglas mattresses offer unbeatable value and include: FREE bedding bundle, a 365-night sleep trial, and cooling gel foams for optimal comfort.

CANADA DAY SALE!
FREE Comfort Sleep Bundle, PLUS get 50% Off All Pillows with mattress purchase!
Sale ends June 26th. See website for details >
Queen $799
Shop Now

GhostBed Mattress Sizes & Prices

SizePriceDimensionsWeight

Twin

$1,750

75″ x 38″ x 11″

57 lb

Twin XL

$1,895

80″ x 38″ x 11″

62 lb

Full / Double

$2,195

75″ x 54″ x 11″

77 lb

Queen

$2,495

80″ x 60″ x 11″

88 lb

King

$2,895

80″ x 76″ x 11″

112 lb

California King

$2,945

84″ x 72″ x 11″

112 lb

Split King

$3,790

80″ x 38″ x 11″ (x2)

123 lb (x2)

Looking for an award-winning mattress at an affordable price? You should meet Douglas.

Read Douglas Original Review

 


photo of a GhostBed Classic mattress box on a white carpet in front of a blue-and-green background

 

Delivery, Sleep Trial & Returns

FedEx will deliver GhostBed Classic to all parts of Canada. The mattress typically ships from locations in the United States but can come from Toronto or Montreal if demand is especially high. Ghostbed Classic should arrive in 2–5 business days.

GhostBed Classic arrives in a cardboard box and is wrapped in two layers of heavy-duty plastic for extra protection. After you remove the plastic, GhostBed Classic expands to its full 11″ height. You can sleep on the mattress the same day it’s delivered.

At 101 nights, GhostBed’s sleep trial is on par with other mattress brands. However, mattress brands like Douglas offer a significantly longer 365-night trial. If you decide to return your mattress within the trial period, you will need to fill out an online form for GhostBed to coordinate your return and refund.

GhostBed promises a hassle-free return experience. But complaints about denied returns and hidden fees are common on Consumer Affairs, Trustpilot, and Better Business Bureau (BBB). The customer backlash doesn’t end there. GhostBed gained media attention in 2022 when a pent-up customer brought their “extremely frustrating experience” with GhostBed’s return policy to CBC Go Public.

 

Courier

FedEx

Shipping Cost

Free

Shipping Time

2–5 business days

Sleep Trial Nights

101

Warranty Years

20

Return Ease

Free pickup and return, full refund


GhostBed classic mattress layers

 

GhostBed Mattress Construction

HeightLayersCertiPUR-US® CertifiedMachine-Washable Cover

11″

3

Yes

No

The GhostBed Classic mattress measures 11″ tall and has 3 layers of foam.

  • Layer 1: GhostBed Classic has a 1.5″ layer of aerated latex. This aeration helps keep your body cool while the responsive latex material adds bounce.
  • Layer 2: The mattress’s second comfort layer is 2″ of gel memory foam. This layer offers a mixture of cooling and contouring.
  • Layer 3: GhostBed Classic’s support layer is 7.5″ of high-density foam. This layer is responsible for the durability of the mattress.

GhostBed Classic’s knit cover uses a viscose-and-polyester blend. However, unlike all-foam mattresses like Douglas, you won’t be able to remove the top cover and readily clean it using your washing machine.

Get the foam mattress with a cooling, machine-washable top cover.

Read Douglas Original Review


Mattress Performance Results

Photo of a water jug and level on the GhostBed Classic mattress to demonstrate firmness

7.7 /10

Firmness

In third-party engineer testing (commissioned by us), GhostBed Classic scored 7.7/10 for firmness. This places GhostBed Classic in the firm category.

This level of firmness is preferred by back sleepers and stomach sleepers. If you’re a side sleeper, you could find this mattress puts too much pressure on your shoulder and hip. You may want to consider a medium-firm mattress like Douglas Original instead.


photo of a water bottle lying on the edge of a GhostBed Classic mattress to demonstrate edge support

9.0 /10

Edge Support

Lower edge support is common when you’re looking at foam mattresses. However, GhostBed Classic has excellent edge support for a foam mattress with a score of 9.0/10. It should be easy to sit on the edge of the mattress and to get out of bed in the morning.


5.2 /10

Motion Isolation

GhostBed Classic scored 5.2/10 for motion isolation. This means you’re less likely to feel your partner, kids, or pets shift around at night, but disruptions won’t be eliminated completely.

Looking for even more motion isolation? Douglas Original scored a 8.3/10 for motion isolation in third-party engineer testing.


4.6 /10

Bounce

Foam mattresses typically have lower bounce than hybrid or traditional innerspring mattresses. GhostBed Classic’s bounce is slightly above-average for a foam mattress at 4.6/10.


Company Background

LaunchedCompany HQOwnershipBBB RatingTrustpilot Rating

2001

Plantation, FL, USA

Private

“B-” (unaccredited)

“Bad”

GhostBed’s parent company, Nature’s Sleep, was founded in 2001 by Marc Werner. However, the company’s first bed-in-a-box mattress—The GhostBed, now known as GhostBed Classic—didn’t launch until 2015. It was shortly followed by the GhostPillow and other sleep products.

The GhostBed brand is associated with celebrities like Venus Williams who claim to be happy with their GhostBed mattress. Customers, on the other hand, have filed a large number of complaints related to returns and warranty claims. In fact, one customer’s negative experience with GhostBed’s return policy was highlighted on CBC Go Public.

At the time this review was written, GhostBed is rated “Bad” on Trustpilot. The business also has a “B-” (unaccredited) rating on BBB and a customer review rating of 1.17/5 stars. Common complaints include false advertising, product quality, and difficulty arranging refunds or returns.

One of the most concerning BBB complaints comes from a customer who purchased a mattress on sale. This customer found that if they wanted to return the mattress, they would have to pay for the discounts applied to their order. We have observed GhostBed raising their prices during sales to provide a greater “discount,” meaning customers have to pay a greater amount to return a mattress purchased on sale.

Should You Buy GhostBed Classic?

While Ghostbed Classic has some cooling features, this isn’t enough to balance out the concerning customer reviews. Douglas Original is a better choice with its cooling gel foam, superior motion isolation, 365-night sleep trial, and “A+” rating on BBB.

Douglas Original is priced at just $799 for a queen size, compared to $2,495 for GhostBed Classic. Douglas offers an exceptional sleep at an affordable price, along with a free sheet set, pillow(s), mattress protector, and pillow protector(s) with every mattress purchase.

 

Frequently Asked Questions

Is the GhostBed mattress cover machine washable?

No, the GhostBed mattress cover can’t be removed from the mattress. To clean your mattress, use a cloth to clean specific spots.

Where is the GhostBed Classic mattress made?

GhostBed Classic is manufactured in the United States and central Canada.

How much does the GhostBed Classic mattress cost?

Depending on the size you choose, GhostBed Classic can cost anywhere from $1,750 to $2,895. A queen-size GhostBed Classic is priced at $2,495—almost $1,000 more than an award-winning mattress like Douglas Original for the same size.

What GhostBed Classic mattress alternatives should I consider?

Douglas mattresses are good alternatives to GhostBed Classic. Douglas Original is a mattress with a machine-washable cover, cooling gel foam, and superior motion isolation. A queen-sized Douglas Original mattress costs $799.

For a mattress with even more cooling, upgrade to Douglas Alpine or Douglas Summit. These enhanced versions of the Douglas Original mattress are one to two inches thicker and offer additional cooling benefits. Douglas Alpine is available at $999 for a queen and Douglas Summit is available at $1,299 for a queen.

 

You May Prefer Our Top Pick 2024

Douglas Original

9.9 /10

Made in

Winner!

2021 Product of the Year™

Voted the top choice overall in the Mattress-in-a-Box category through a survey of 4,000 Canadians by Kantar.

The award-winning and Canadian-made Douglas mattresses offer unbeatable value and include: FREE bedding bundle, a 365-night sleep trial, and cooling gel foams for optimal comfort.

CANADA DAY SALE!
FREE Comfort Sleep Bundle, PLUS get 50% Off All Pillows with mattress purchase!
Sale ends June 26th. See website for details >
Queen $799
Shop Now