GhostBed Mattress Review (2024)

Brook Bell

Sleep Content Strategist

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    The information included in each mattress review at the time of publication is accurate to the best of our knowledge.

    Our reviews do not speak for future versions of these mattresses.

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    We test and review the industry’s most popular mattresses using a weighted scoring system factoring in 40+ criteria.
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GhostBed Classic

Made in Canada
Queen $2,195
Our Rating
?

Informed by third-party engineer testing commissioned by GoodMorning.com.
Learn more >

5.2 /10

Firm Foam Latex Mattress With Poor Customer Service

GhostBed Classic is a foam and latex mattress with a firm feel. Although the mattress comes with a 101-night sleep trial and a 20-year warranty, you could very well have difficulty initiating a return or filing a warranty claim.

Many negative customer reviews on third-party sites like Consumer Affairs, Trustpilot, and the Better Business Bureau report problems getting GhostBed to honour returns and warranty claims. In 2022, GhostBed earned negative media attention when a customer brought their “extremely frustrating experience” with GhostBed’s return policy to CBC Go Public.

GhostBed Classic is much more expensive than its competitors at $2,195 for a queen size, despite the fact that the company offers permanent discounts for its mattresses. However, customers have reported that when they tried initiating a return, customer service informed them they’d have to pay for the discounts applied to their order.

In comparison, competitor brand Douglas comes with a more generous 365-night sleep trial, a 20-year warranty, and hassle-free returns—all for a much lower price of $799 for a queen size.

 

You May Prefer

Douglas Original

Our Rating:

9.9 /10

CYBER MONDAY SALES ON NOW!
Get a FREE Bedding Bundle and 50% OFF all Duvets when you purchase a mattress. Plus, get 20% OFF Adjustable Beds and up to 70% OFF all bedding!
Sale ends December 2nd. See website for details >
Queen $799
Shop Douglas

Compare With

GhostBed

Price (Queen) $799 $2,195
Trial Nights 365 101
Warranty Years 20 20
Edge Support Score (/10) 7.8 9.0
BBB Stars (/5) 4.9 1.16
Trustpilot Rating “Excellent” “Bad”
Compare Douglas vs GhostBed


GhostBed Mattress Sizes & Prices

SizePriceDimensionsWeight

Twin

$1,650

75″ x 38″ x 11″

57 lb

Twin XL

$1,795

80″ x 38″ x 11″

62 lb

Full / Double

$2,095

75″ x 54″ x 11″

77 lb

Queen

$2,195

80″ x 60″ x 11″

88 lb

King

$2,595

80″ x 76″ x 11″

112 lb

California King

$2,645

84″ x 72″ x 11″

112 lb

Split King

$3,590

80″ x 38″ x 11″ (x2)

123 lb (x2)

Looking for an award-winning mattress at an affordable price? You should meet Douglas.

Compare GhostBed vs Douglas

 


photo of a GhostBed Classic mattress box on a white carpet in front of a blue and green background

 

Delivery, Sleep Trial & Returns

FedEx will deliver GhostBed Classic to all parts of Canada. The mattress typically ships from locations in the United States but can come from Toronto or Montreal if demand is especially high. Ghostbed Classic should arrive at your door in 3–5 business days, including dispatch and delivery time.

GhostBed Classic arrives in a cardboard box and is wrapped in two layers of heavy-duty plastic for extra protection. After you remove the plastic, GhostBed Classic expands to its full 11″ height. You can sleep on the mattress the same day it’s delivered.

At 101 nights, GhostBed’s sleep trial is on par with other mattress brands. However, mattress brands like Douglas offer a significantly longer 365-night trial. If you decide to return your mattress within the trial period, you will need to fill out an online form for GhostBed to coordinate your return and refund.

GhostBed promises a hassle-free return experience. But complaints about denied returns and hidden fees are common on Consumer Affairs, Trustpilot, and Better Business Bureau (BBB). The customer backlash doesn’t end there. GhostBed gained media attention in 2022 when a pent-up customer brought their “extremely frustrating experience” with GhostBed’s return policy to CBC Go Public.

 

Courier

FedEx

Shipping Cost

Free

Delivery Time

3–5 business days

Sleep Trial Nights

101

Warranty Years

20

Return Ease

Shipping and restocking fees apply; customer must pay back all discounts received

 

Want to see how Ghostbed vs Douglas’s delivery and returns stack up?

Compare GhostBed vs Douglas


GhostBed classic mattress layers

 

GhostBed Mattress Construction

HeightLayersCertiPUR-US® CertifiedMachine-Washable Cover

11″

3

Yes

No

The GhostBed Classic mattress measures 11″ tall. Although the company advertises that it is a 4-layer mattress, we don’t count the top cover as a layer. GhostBed Classic contains only 3, aimed at combining cooling, contouring, and support.

  • Layer 1: GhostBed Classic has a 1.5″ layer of aerated latex. The aeration allows airflow, which can help cool the surface. However, while latex offers natural breathability and bounce, some sleepers may find it doesn’t deliver the same deep contouring as memory foam, particularly for side sleepers who need significant pressure relief.
  • Layer 2: The mattress’s second comfort layer is 2″ of gel memory foam. This layer is designed to offer a mixture of cooling and contouring. The gel is intended to help with heat dissipation, though gel-infused foam alone may not provide long-lasting cooling for those who sleep especially hot. This layer does offer good pressure-point relief, though, particularly for the shoulders and hips.
  • Layer 3: GhostBed Classic’s support layer is 7.5″ of high-density foam, which serves as the mattress’s main support structure and adds durability.

GhostBed Classic’s knit cover, made from a blend of viscose and polyester, is designed to offer breathability and complement the cooling elements of the foam layers.

However, unlike Douglas Original, which features a removable and machine-washable cover, GhostBed Classic’s cover is non-removable. That means that only spot cleaning is possible. This may be a drawback for those looking for easier maintenance and more thorough cleaning options.

Get the foam mattress with a cooling, machine-washable top cover.

Compare GhostBed vs Douglas


Mattress Performance Results

Photo of a water jug and level on the GhostBed Classic mattress to demonstrate firmness

7.7 /10

Firmness

In third-party engineer testing (commissioned by us), GhostBed Classic scored 7.7/10 for firmness. This places GhostBed Classic in the firm category.

This level of firmness is enjoyed by back sleepers and stomach sleepers. If you’re a side sleeper, you could find this mattress puts too much pressure on your shoulder and hip.

Want a mattress that’s suitable for all sleeping styles? Check out Douglas Original with its firmness score of 6.7/10.


photo of a water bottle lying on the edge of a GhostBed Classic mattress to demonstrate edge support

9.0 /10

Edge Support

Lower edge support is common when you’re looking at foam mattresses. However, GhostBed Classic has excellent edge support for a foam mattress with a score of 9.0/10, likely due in part to the mattress’s firmness.


5.2 /10

Motion Isolation

GhostBed Classic scored 5.2/10 for motion isolation. This is about average for a foam mattress. You may feel some of your partner’s movements, and motion transfer won’t be eliminated completely.

Looking for greater motion isolation for a more restful sleep? Douglas Original scored 8.3/10 for motion isolation in third-party engineer testing.


4.6 /10

Bounce

Foam mattresses typically have lower bounce than hybrid or traditional innerspring mattresses. GhostBed Classic’s bounce is about average for a foam mattress at 4.6/10. (If you’re looking for less bounce and a more consistent sleep surface, consider Douglas Original with its bounce score of 3.1/10.)


photo of GhostBed Classic with layers and tags to show cooling features

3.7 /10

Cooling Features

GhostBed Classic isn’t advertised as a cooling mattress. However, it does have a few cooling features and earns points for its:

  1. Top layer of latex foam for air circulation and heat dissipation
  2. Perforations in the top layer for breathability
  3. Layer of gel-infused foam that allows for enhanced cooling

If you want similar cooling features but don’t want to spend $2,195 on a queen-size mattress, consider Douglas Original instead. Douglas comes with a layer of cooling gel foam and a moisture-wicking cover that’s also machine washable, all for just $799 for a queen size.

Compare GhostBed vs Douglas


Company Background

LaunchedCompany HQOwnershipBBB RatingTrustpilot Rating

2001

Plantation, FL, USA

Private

“C” (unaccredited)

“Bad”

GhostBed’s parent company, Nature’s Sleep, was founded in 2001 by Marc Werner. However, the company’s first bed-in-a-box mattress—The GhostBed, now known as GhostBed Classic—didn’t launch until 2015. It was shortly followed by the GhostPillow and other sleep products.

The GhostBed brand is associated with celebrities like Venus Williams who claim to be happy with their GhostBed mattress. Customers, on the other hand, have filed a large number of complaints related to returns and warranty claims. In fact, one customer’s negative experience with GhostBed’s return policy was highlighted on CBC Go Public.

At the time this review was written, GhostBed is rated “Bad” on Trustpilot. The business also has a “C” (unaccredited) rating on BBB and a customer review rating of 1.17/5 stars. Common complaints include false advertising, product quality, and difficulty arranging refunds or returns.

One of the most concerning BBB complaints comes from a customer who purchased a mattress on sale. This customer found that if they wanted to return the mattress, they would have to pay for the discounts applied to their order. We have observed GhostBed raising their prices during sales to provide a greater “discount” (see August 2023 vs December 2023), meaning customers have to pay a greater amount to return a mattress purchased on sale.

Most recently, the company issued a recall of the GhostBed Natural line of mattresses in 2024. The Consumer Product Safety Commission states that “the mattresses violate the smoldering ignition requirements of the federal mattress flammability regulation, posing a fire hazard.”

Should You Buy GhostBed Classic?

While Ghostbed Classic has some cooling features, this isn’t enough to balance out the concerning customer reviews. Douglas Original is a better choice with its cooling gel foam, superior motion isolation, 365-night sleep trial with hassle-free returns, and “A+” rating on BBB.

Douglas Original is priced at just $799 for a queen size, compared to $2,195 for GhostBed Classic. Douglas offers an exceptional sleep at an affordable price, along with a free sheet set, pillow(s), mattress protector, and pillow protector(s) with every mattress purchase.

 

Frequently Asked Questions

Are GhostBed mattresses good?

GhostBed mattresses have interesting features, such as aerated latex and cooling gel foam layers. But at $2,195 for a queen size, GhostBed Classic is considerably more expensive than similar competitor mattresses. Not to mention, its firm feel isn’t suitable for all sleep styles and customer reviews on third-party sites like Consumer Affairs, Trustpilot, and the Better Business Bureau are largely negative.

We think you should consider Douglas Original instead. Douglas mattresses are made with high-quality foams and offer similar cooling features so you can enjoy a great night’s sleep at a fraction of the cost. Priced at just $799 for a queen size, Douglas Original comes with a 365-night sleep trial, a 20-year warranty, and a free bedding bundle with your purchase. The company is also rated “A+” on BBB, and “Excellent” on Trustpilot—an indication that Douglas customers are happy with their purchases.

Who owns Ghostbed?

Ghostbed is owned by Nature’s Sleep.

Who sells GhostBed?

GhostBed mattresses can be purchased directly through the company’s website or at Dufresne and Rody’s Retail. Some mattresses like GhostBed Radiance and GhostBed Fusion are available exclusively at Costco.

Does Ghostbed need a box spring?

No, you don’t need a box spring to use a GhostBed mattress. According to GhostBed’s website, any “sturdy foundation” will work with its mattresses. GhostBed Classic’s warranty states, however, that use of an improper foundation can void your warranty.

According to GhostBed, proper foundations are considered “firm, solid surfaces, such as standard mattress foundations, box springs, or adjustable bed bases.”

How long does GhostBed take to expand?

According to GhostBed’s website, the mattress may take up to 24-48 hours to fully expand.

Where is the GhostBed Classic mattress made?

The GhostBed Classic is made in the United States and Canada.

What GhostBed Classic mattress alternatives should I consider?

Douglas mattresses are good alternatives to GhostBed Classic. Douglas Original is a combination foam mattress with a machine-washable cover, cooling gel foam, superior motion isolation, and a longer sleep trial. A queen-sized Douglas Original mattress costs $799.

For a mattress with even more cooling, upgrade to Douglas Alpine or Douglas Summit. These enhanced versions of the Douglas Original mattress are one to two inches thicker and offer additional cooling benefits. For a queen size, Douglas Alpine is available at $999 and Douglas Summit is available at $1,299.

 

You May Prefer Our Top Pick 2024

Douglas Original

9.9 /10

Made in

Winner!

2021 Product of the Year™

Voted the top choice overall in the Mattress-in-a-Box category through a survey of 4,000 Canadians by Kantar.

The award-winning and Canadian-made Douglas mattresses offer unbeatable value and include: FREE bedding bundle, a 365-night sleep trial, and cooling gel foams for optimal comfort.

CYBER MONDAY SALES ON NOW!
Get a FREE Bedding Bundle and 50% OFF all Duvets when you purchase a mattress. Plus, get 20% OFF Adjustable Beds and up to 70% OFF all bedding!
Sale ends December 2nd. See website for details >
Queen $799
Shop Now