No, the GhostBed mattress cover can’t be removed from the mattress. To clean your mattress, use a cloth to clean specific spots.
GhostBed Classic is a firm foam and latex mattress. GhostBed promises a 101-night sleep trial and a money-back guarantee. However, negative customer reviews on third-party sites like Consumer Affairs, Trustpilot, and the Better Business Bureau report problems getting GhostBed to honour returns and warranty claims.
In 2022, GhostBed earned negative media attention when a customer brought their “extremely frustrating experience” with GhostBed’s return policy to CBC Go Public. The customer wasn’t able to get a refund or pickup, leaving them with a mattress that “didn’t work in any position.” This is contrary to GhostBed’s claim of hassle-free returns.
Want a queen-size foam mattress for under $1,000? Consider Douglas instead.
Size | Price | Dimensions | Weight |
---|---|---|---|
Twin | $1,650 | 75″ x 38″ x 11″ | 57 lb |
Twin XL | $1,795 | 80″ x 38″ x 11″ | 62 lb |
Full / Double | $2,095 | 75″ x 54″ x 11″ | 77 lb |
Queen | $2,195 | 80″ x 60″ x 11″ | 88 lb |
King | $2,595 | 80″ x 76″ x 11″ | 112 lb |
California King | $2,645 | 84″ x 72″ x 11″ | 112 lb |
Split King | $3,590 | 80″ x 38″ x 11″ (x2) | 123 lb (x2) |
Looking for an award-winning mattress at an affordable price? You should meet Douglas.
FedEx will deliver GhostBed Classic to all parts of Canada. The mattress typically ships from locations in the United States but can come from Toronto or Montreal if demand is especially high. Ghostbed Classic should arrive at your door in 3–5 business days, including dispatch and delivery time.
GhostBed Classic arrives in a cardboard box and is wrapped in two layers of heavy-duty plastic for extra protection. After you remove the plastic, GhostBed Classic expands to its full 11″ height. You can sleep on the mattress the same day it’s delivered.
At 101 nights, GhostBed’s sleep trial is on par with other mattress brands. However, mattress brands like Douglas offer a significantly longer 365-night trial. If you decide to return your mattress within the trial period, you will need to fill out an online form for GhostBed to coordinate your return and refund.
GhostBed promises a hassle-free return experience. But complaints about denied returns and hidden fees are common on Consumer Affairs, Trustpilot, and Better Business Bureau (BBB). The customer backlash doesn’t end there. GhostBed gained media attention in 2022 when a pent-up customer brought their “extremely frustrating experience” with GhostBed’s return policy to CBC Go Public.
Courier | FedEx |
Shipping Cost | Free |
Delivery Time | 3–5 business days |
Sleep Trial Nights | 101 |
Warranty Years | 20 |
Return Ease | Shipping and restocking fees apply; customer must pay back all discounts received |
Want to see how Ghostbed vs Douglas’s delivery and returns stack up?
Height | Layers | CertiPUR-US® Certified | Machine-Washable Cover |
---|---|---|---|
11″ | 3 | Yes | No |
The GhostBed Classic mattress measures 11″ tall and has 3 layers of foam.
GhostBed Classic’s knit cover uses a viscose-and-polyester blend. However, unlike all-foam mattresses like Douglas, you won’t be able to remove the top cover and readily clean it using your washing machine.
Get the foam mattress with a cooling, machine-washable top cover.
This allows us to accurately rate and compare the performance of the mattresses reviewed on this website. Engineer independence and operating standards help ensure their results remain unbiased, valid, and reliable. Each mattress was evaluated using the same strict mattress testing methodology to protect the overall integrity of the results. The full report has been given the official stamp of approval from an APEGA-certified engineer operating under a strict ethical code of conduct.
Mattress testing conducted outside of this professional standard poses a greater risk of validity errors or reviewer bias.
Launched | Company HQ | Ownership | BBB Rating | Trustpilot Rating |
---|---|---|---|---|
2001 | Plantation, FL, USA | Private | ||
GhostBed’s parent company, Nature’s Sleep, was founded in 2001 by Marc Werner. However, the company’s first bed-in-a-box mattress—The GhostBed, now known as GhostBed Classic—didn’t launch until 2015. It was shortly followed by the GhostPillow and other sleep products. The GhostBed brand is associated with celebrities like Venus Williams who claim to be happy with their GhostBed mattress. Customers, on the other hand, have filed a large number of complaints related to returns and warranty claims. In fact, one customer’s negative experience with GhostBed’s return policy was highlighted on CBC Go Public. One of the most concerning BBB complaints comes from a customer who purchased a mattress on sale. This customer found that if they wanted to return the mattress, they would have to pay for the discounts applied to their order. We have observed GhostBed raising their prices during sales to provide a greater “discount” (see August 2023 vs December 2023), meaning customers have to pay a greater amount to return a mattress purchased on sale. Most recently, the company issued a recall of the GhostBed Natural line of mattresses in 2024. The Consumer Product Safety Commission states that “the mattresses violate the smoldering ignition requirements of the federal mattress flammability regulation, posing a fire hazard.”
At the time this review was written, GhostBed is rated “Bad” on Trustpilot. The business also has a “C-” (unaccredited) rating on BBB and a customer review rating of 1.17/5 stars. Common complaints include false advertising, product quality, and difficulty arranging refunds or returns.
No, the GhostBed mattress cover can’t be removed from the mattress. To clean your mattress, use a cloth to clean specific spots.
GhostBed Classic is manufactured in the United States and central Canada.
Depending on the size you choose, GhostBed Classic can cost anywhere from $1,650 to $2,595. A queen-size GhostBed Classic is priced at $2,195—significantly more than an award-winning mattress like Douglas Original for the same size.
Douglas mattresses are good alternatives to GhostBed Classic. Douglas Original is a mattress with a machine-washable cover, cooling gel foam, and superior motion isolation. A queen-sized Douglas Original mattress costs $799.
For a mattress with even more cooling, upgrade to Douglas Alpine or Douglas Summit. These enhanced versions of the Douglas Original mattress are one to two inches thicker and offer additional cooling benefits. Douglas Alpine is available at $999 for a queen and Douglas Summit is available at $1,299 for a queen.