GhostBed Fusion Mattress Review (2024)

Sam Kulathilaka

Sleep Content Specialist

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GhostBed Fusion

Made in Canada
Queen $1,299
Our Rating
?

Informed by third-party engineer testing commissioned by GoodMorning.com.
Learn more >

5.2 /10

Costco Hybrid Mattress With Reported Warranty Issues

GhostBed Fusion is a medium-firm hybrid mattress from GhostBed, an American bed-in-a-box company. GhostBed Fusion provides cooling features like a cooling cover and gel-infused foams. Unlike other GhostBed mattresses, this mattress is only available at Costco (which requires a paid membership).

While this mattress is subject to Costco’s standard return policy, GhostBed covers its 25-year limited warranty. On third-party review sites like Trustpilot and Better Business Bureau, many customers have complained about product quality, customer service and GhostBed not honouring their return policy, which could be an issue if you wish to initiate a warranty claim with them.

While GhostBed Fusion is reasonably priced at $1,299 for a queen size, it lacks essential features like zoned support that other competing hybrid mattresses offer for a much lower price. In comparison, other hybrid mattresses like Logan & Cove Choice offer zoned support, advanced cooling features, and a free bedding bundle for $999 for a queen size.

Buy from a company that’s rated “A+” on BBB and “Excellent” on Trustpilot.

Read Logan & Cove Choice Review

 

You May Prefer:

Logan & Cove Choice

9.6 /10

Made in

Winner!

2024 Best Hybrid Mattress

Logan & Cove mattresses feature a lavish hotel-quality design and a generous 365-night sleep trial. You’ll also receive a FREE bedding bundle to complement your new luxury mattress.

THANKSGIVING SALE!
Get a FREE Bedding Bundle, 50% off Bamboo Sheets, and 15% off all bedding and bed frames with any mattress purchase.
Sale ends October 16th. See website for details >
Queen $999
Shop Now

GhostBed Fusion Mattress Sizes & Prices

SizePriceDimensionsWeight

Twin XL

$999

80″ x 38″ x 11″

65 lb

Queen

$1,299

80″ x 60″ x 11″

85 lb

King

$1,599

80″ x 76″ x 11″

96 lb

Want a queen-size hybrid mattress for under $1,000? Consider Logan & Cove Choice instead.

Read Logan & Cove Choice Review

 

 


photo of a GhostBed Fusion mattress box on a white carpet in front of a blue and green background

 

Delivery, Sleep Trial & Returns

For online shoppers, Costco offers free shipping and standard door delivery via FedEx, which is ideal if you can’t bring a mattress home in your vehicle. Costco estimates that the mattress will arrive on your doorstep 7–10 business days.

While GhostBed offers a sleep trial, Costco doesn’t—meaning this mattress doesn’t come with a sleep trial. Instead, you can use Costco’s standard return policy. Costco only provides return pickup for mattresses purchased online, so if you bought yours in-store, you’ll need to bring it back to the warehouse yourself. (In comparison, similar brands like Logan & Cove offer a 365-night sleep trial, free pickups and returns, and a full refund if you aren’t satisfied with your mattress.)

GhostBed Fusion is covered by the manufacturer’s 25-year limited warranty. The warranty covers indentations over 1 inch not caused by a sagging foundation and any material cracking from normal use. After 10 years, you’ll need to pay at least 50% of the original price for a replacement.

While returns are arranged with Costco, you may have to deal with GhostBed’s customer service. GhostBed has received many complaints from customers on third-party review sites like BBB and Trustpilot. These issues are related to issues with GhostBed not honouring their own policies about returns and warranty claims.

 

Courier

FedEx

Shipping Cost

Free

Delivery Time

7–10 business days

Sleep Trial Nights

No sleep trial available

Warranty Years

25

Return Ease

Pickup available only for online orders

Choose the mattress with a 365-night sleep trial, free return pickup, and full refunds. 

Read Logan & Cove Choice Review


Photo of the GhostBed Fusion mattress internal layers taken from a front angle

 

GhostBed Fusion Mattress Construction

HeightLayersCertiPUR-US® CertifiedMachine-Washable Cover

11″

4

Yes

No

GhostBed is a hybrid mattress that stands 11″ high and has 4 distinct interior layers.

  • Layer 1: The top layer is a 2″ blend of memory foam and latex, which is infused with gel and graphite. This layer will contour around your body. The gel and graphite infusions, as well as the latex, contribute to the mattress’s cooling properties.
  • Layer 2: The second layer is 2″ of the company’s proprietary “GhostReflex” foam, which is supposed to contour around your body and provide full-body support. It’s not clear how the foam is designed to provide these benefits.
  • Layer 3: The third layer is 6″ of pocketed coils, which provide responsive support. The coils are also reinforced around the perimeter of the mattress, providing improved edge support so you can comfortably sit on the edge of the mattress.
  • Layer 4: The bottom layer is 1″ of high-density base foam, which acts as the mattress’s support layer.

GhostBed’s “Ghost Ice” top cover contains polyester, polypropylene, and spandex. It’s used on most GhostBed mattresses, including GhostBed Fusion. That said, Fusion’s law label doesn’t list these materials, and neither does the Costco website.

It’s not clear how the cover’s cooling properties are supposed to work. According to the GhostBed website, the cover may contain phase-change material, but this also isn’t mentioned on the mattress’s law label.

The cover isn’t removable or machine washable. In case of any spills or stains, Fusion’s cover should only be spot-cleaned.

Get the luxury hybrid mattress with advanced cooling features.

Read Logan & Cove Choice Review


Mattress Performance Results

photo of a mannequin lying atop a GhostBed Fusion mattress showing a displacement of 30

6.5 /10

Firmness

In third-party engineer testing (commissioned by us), GhostBed Fusion scored 6.5/10 for firmness. This translates to a medium-firm feel that’s ideal for all sleep styles. That said, if you want a more supportive feel, you may want a slightly firmer mattress.

(Logan & Cove Choice’s 6.9/10 firmness score hits the perfect balance between comfort and support for a good night’s sleep.)


mannequin sitting on a GhostBed Fusion bed showing 42

8.0 /10

Edge Support

GhostBed Fusion scored 8.0/10 for edge support. This is an excellent score. You’ll be able to sit on the edge of this mattress with no issues. You also won’t need to worry about falling off the bed if you sleep closer to the edge.


7.5 /10

Motion Isolation

GhostBed Fusion scored 7.5/10 for motion isolation, which is a very good score for a hybrid mattress. You shouldn’t notice your partner’s movements while you’re sleeping on this mattress.


6.1 /10

Bounce

Innerspring and hybrid mattresses tend to be bouncier and “springier” than all-foam ones. GhostBed Fusion earned 6.1/10 for bounce, which is an above-average score for a hybrid mattress. You shouldn’t have any difficulty changing positions on this mattress. However, this mattress may be too responsive to allow for a restful night’s sleep.


Ghostbed Fusion Cooling Features

5.4 /10

Cooling Features

GhostBed Fusion isn’t advertised as a cooling mattress, but it does have a number of cooling features to help keep temperatures comfortable at night. This mattress earns points for its:

  1. Cooling “Ghost Ice” cover, which has phase-change material and is cool to the touch
  2. Cooling gel in its comfort layer, which enhances heat dissipation and airflow
  3. Graphite infusion that promotes airflow and draws heat away from the body
  4. Latex foam, which promotes air circulation and heat dissipation
  5. Individually pocketed coils that allow for increased air circulation

If you’re looking for a cooling hybrid mattress at a lower price, consider Logan & Cove Choice instead. Choice comes with a layer of cooling gel foam, open-cell Elastex® foam for breathability, a coil layer that promotes airflow, and a top cover containing cooling nanofibres, additional cooling gel foam, and a breathable hollow fibre fill. Logan & Cove is also more affordably priced at $999 for a queen size, compared to $1,299 for GhostBed Fusion.

Read Logan & Cove Choice Review


Company Background

LaunchedCompany HQOwnershipBBB RatingTrustpilot Rating

2001

Plantation, FL, USA

Private

“C-” (unaccredited)

“Bad”

GhostBed’s parent company, Nature’s Sleep, was founded in 2001 by Marc Werner. However, the company’s first bed-in-a-box mattress—The GhostBed, now known as GhostBed Classic—didn’t launch until 2015. It was shortly followed by the GhostPillow and other sleep products.

The GhostBed brand is associated with celebrities like Venus Williams who claim to be happy with their GhostBed mattress. Customers, on the other hand, have filed a large number of complaints related to returns and warranty claims. In fact, one customer’s negative experience with GhostBed’s return policy was highlighted on CBC Go Public.

At the time this review was written, GhostBed is rated “Bad” on Trustpilot. The business also has a “C-” (unaccredited) rating on BBB and a customer review rating of 1.17/5 stars. Common complaints include false advertising, product quality, and difficulty arranging refunds or returns.

One of the most concerning BBB complaints comes from a customer who purchased a mattress on sale. This customer found that if they wanted to return the mattress, they would have to pay for the discounts applied to their order. We have observed GhostBed raising their prices during sales to provide a greater “discount” (see August 2023 vs December 2023), meaning customers have to pay a greater amount to return a mattress purchased on sale.

Most recently, the company issued a recall of the GhostBed Natural line of mattresses in 2024. The Consumer Product Safety Commission states that “the mattresses violate the smoldering ignition requirements of the federal mattress flammability regulation, posing a fire hazard.”

Should You Buy GhostBed Fusion?

GhostBed Fusion has good edge support, motion isolation, and cooling features. However, GhostBed has received numerous complaints about customer service and warranty issues. Some customers have also mentioned issues with back and shoulder pain when using this mattress.

We recommend Logan & Cove Choice instead. Choice has advanced cooling features like cooling gel foam, open-cell Elastex® foam for breathability, and cooling nanofibres in the top cover. Choice also comes with zoned support, a risk-free 365-night sleep trial, and a free bedding bundle—all for just $999 for a queen size.

 

Frequently Asked Questions

Are GhostBed mattresses good?

GhostBed mattresses contain cooling features, but they are too often more expensive than the average mattress. Customers have also complained about problems with customer service and return claims.

We think you should check out Logan & Cove Choice instead. Choice also comes with advanced cooling features, but with the added benefits of zoned support, a 365-night sleep trial, free return pickup with full refunds, and a free bedding bundle with your purchase. It’s also more affordably priced at just $999 for a queen size, compared to $1,299 for GhostBed Fusion.

Where is GhostBed made?

GhostBed manufactures its mattresses in the United States and central Canada.

Where can I try a GhostBed?

Costco sells a small selection of mattresses in its warehouses. However, the company’s mattress displays don’t encourage people to try out the mattresses before they buy. Most Costco mattresses are only available online, so you’ll have to wait for the mattress to arrive at your home before you can try it out.

Does GhostBed need a box spring?

No, GhostBed mattresses don’t require a boxspring. According to the company’s website, you should pair your GhostBed with a slatted wooden mattress foundation, or a sturdy, adjustable bed frame.

How long does GhostBed take to expand?

Ghostbed claims that its mattresses will expand to their normal size as soon as they’re unpacked. However, GhostBed’s warranty states that the company’s mattresses may take 24–48 hours to fully expand, and “may not recover to 100% of their total height” within up to 1″. So if you’re purchasing GhostBed Fusion, which measures 11″ tall, it may only expand to 10″ in height.

How do you return a GhostBed?

Since GhostBed Fusion is a Costco-exclusive mattress, you’ll need to go through Costco’s return process. If you ordered your mattress online, contact Costco to start your return. They will arrange with you to pick up the mattress and issue a full refund. Customer reviews indicate that this process could take 2–3 weeks.

If you bought the mattress in the warehouse, wrap it in plastic and transport it back to the warehouse in person, where you’ll receive a refund. Costco also asks that the mattress be clean and in good condition.

Whichever way you shop, the Costco mattress return policy is known for being generous. There’s no time limit for returning items. But it’s always up to the retailer whether they’ll honour a return. You also might not want to take a chance on returning an item several years after you bought it.

Is GhostBed worth it?

GhostBed mattresses have some good features and a longer-than-average warranty, but many customers have reported product and customer service issues. They’re also much more expensive than comparable mattresses that offer more features for a lower price. For example, a queen-size GhostBed Fusion costs $1,299. In comparison, luxury hybrid mattress Logan & Cove Choice has similarly advanced features and costs just $999 for a queen size.

What GhostBed mattress alternatives should I consider?

We recommend luxury hybrid mattress Logan & Cove Choice instead. It comes with advanced cooling features, three-zoned support, and a 365-night sleep trial and free return pickup and full refunds. It also provides excellent support, responsiveness, contouring, and pressure-point relief. Choice is accessibly priced at just $999 for a queen size and comes with a free bedding bundle for added value—something you won’t get with GhostBed Fusion.

 

You May Prefer:

Logan & Cove Choice

9.6 /10

Made in

Winner!

2024 Best Hybrid Mattress

Logan & Cove mattresses feature a lavish hotel-quality design and a generous 365-night sleep trial. You’ll also receive a FREE bedding bundle to complement your new luxury mattress.

THANKSGIVING SALE!
Get a FREE Bedding Bundle, 50% off Bamboo Sheets, and 15% off all bedding and bed frames with any mattress purchase.
Sale ends October 16th. See website for details >
Queen $999
Shop Now