Serta iComfort Mattress Review (2024)

Grace Struth

Sleep Content Lead

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Serta iComfort TempActiv II

Made in Canada
Queen $3,999
Our Rating
?

Informed by third-party engineer testing commissioned by GoodMorning.com.
Learn more >

3.3 /10

High-Priced Foam Mattress with Poor Customer Reviews

Serta iComfort TempActiv II is a combination foam mattress featuring a washable top cover and copper-infused cooling gel. The mattress is priced at $3,999 for a queen size—an extremely high cost for an all-foam mattress with limited features.

Although this mattress comes from a respected brand, a number of customer reviews report possible issues with the iComfort line of mattresses, including deterioration within just a few years (sources 1, 2, and 3). Some customers have also reported difficulty getting warranty claims honoured.

Note: Serta iComfort TempActiv II was available in Canada through Sleep Country but has been discontinued. You may still be able to find it through some mattress resellers.

Choose Octave Vista for more features and a longer sleep trial and warranty, all at a lower price.

Read Octave Vista Review

 

You May Prefer:

Octave Vista

9.7 /10

Made in

Winner!

Our Pick for Best Cooling Mattress 2024

Designed with advanced cooling fabrics and high-tech foams, Octave offers Canada’s best cooling mattress at a remarkably competitive price. Get a 365-night sleep trial, 15-year warranty, and FREE bedding bundle with your mattress purchase.

Queen $899
Shop Now

Serta Mattress Sizes & Prices

SizePriceDimensionsWeight

Twin XL

$3,799

80″ x 38″ x 11″

Unavailable

Full / Double

$3,849

75″ x 54″ x 11″

Unavailable

Queen

$3,999

80″ x 60″ x 11″

Unavailable

King

$4,999

80″ x 76″ x 11″

Unavailable

Looking for a cooling memory foam mattress at a lower price point? Check out Octave.

Read Octave Vista Review

 


Delivery, Sleep Trial & Returns

Note: Serta iComfort TempActiv II was available in Canada through Sleep Country but has been discontinued. You may still be able to find it through some mattress resellers. We purchased this mattress from Sleep Country, so the information in this section is specific to Sleep Country’s delivery, sleep trial, and return practices.

Mattresses typically ship from Sleep Country within 3–10 business days, depending on the company’s inventory and delivery schedule. You have 100 nights to test your mattress at home using Sleep Country’s standard sleep trial.

If you want to return the mattress, you need to bring the mattress back to the store yourself. There are no refunds, only exchanges for store credit. A $65 exchange fee applies.

Sleep Country offers a 10-year warranty on most mattresses. However, customers have left negative reviews on Better Business Bureau and Trustpilot about product quality and warranty claims. If you need to file a warranty claim—which is possible given customer complaints about the low quality of iComfort mattresses—you may have difficulty getting your claim honoured (sources 1, 2, and 3).

In comparison, competing memory foam mattresses like Octave Vista offer a 365-night sleep trial with free return pickup and a full refund. The mattress also comes with a 15-year warranty. Octave is rated “A+” on BBB, is rated “Excellent” on Trustpilot, and maintains a rating of 4.7/5 stars across more than 6,000 on-site customer reviews.

 

Courier

FedEx

Shipping Cost

Free

Shipping Time

3–10 business days

Sleep Trial Nights

100

Warranty Years

10

Return Ease

Exchange only with $65 fee; no pickup

Shop Octave Vista for a longer sleep trial, greater warranty, and better company reputation.

Read Octave Vista Review


photo showing inner layers of Serta iComfort TempActiv II

 

Serta Mattress Construction

HeightLayersCertiPUR-US® CertifiedMachine Washable Cover

11″

5

Yes

Yes

Serta iComfort Tempactiv II is a combination foam mattress with 5 distinct layers. It stands just over 11″ high. All foam used in this mattress’s construction is CertiPUR-US® certified.

  • Layer 1: This layer is 0.75″ of gel memory foam. It works with the layer below to provide comfort as you lie on the mattress, and contains cooling technology to keep you from overheating as you sleep.
  • Layer 2: The second layer is 1″ of memory foam, which works with the top layer to provide body-contouring comfort while you sleep.
  • Layer 3: This 1″ layer of support foam acts as a transitional layer to prevent you from feeling the denser support layer at the bottom of the mattress.
  • Layer 4: A 1.5″ layer of memory foam helps support the upper transition layer.
  • Layer 5: The final layer is 7″ of dense support foam, which gives the mattress most of its weight, support, and structure.

Serta doesn’t disclose the densities of the foams used in Serta iComfort TempActiv II.

Some customer reviews about the iComfort mattress line complain of degradation after just 1–3 years (sources 1, 2, and 3). Looking at the mattress’s construction, it’s not clear why this is the case, but it’s a customer-reported concern you should be aware of when mattress shopping.

The mattress cover is woven from Serta’s proprietary TempActiv™ fabric. Serta claims that this cotton and polyester cover has “temperature-regulating technology infused directly into the fabric.”

However, memory foam is known for heat trapping, and this mattress contains over 3″ of memory foam spread across three layers. The gel foam layer and mattress cover may not be enough to keep temperatures comfortably low while you sleep.

Get a cool night’s sleep with Octave Vista’s advanced temperature control and moisture-wicking technology.

Read Octave Vista Review


Mattress Performance Results

photo of water bottle lying on the edge of the Serta iComfort TempActiv II mattress to demonstrate edge support

4.8 /10

Edge Support

Serta iComfort TempActiv II scored 4.8/10 for edge support in third-party engineer testing (commissioned by us). This is about average compared to other mattresses. That means you shouldn’t notice too much sagging when you sit on the edge of the bed.


6.8 /10

Motion Isolation

Serta iComfort TempActiv II scored above average for motion isolation at 6.8/10. You and your partner are less likely to notice each other’s movements as you sleep.

While this is a good score for a memory foam mattress, competing mattress Octave Vista scored even better for motion isolation with a 7.3/10.


1.9 /10

Bounce

Serta iComfort TempActiv II scored 1.9/10 for bounce. This rating isn’t just unusually low—it’s one of the lowest bounce scores of any mattress we’ve ever tested. Because there’s plenty of “hug” in this mattress, you’ll find it difficult to change positions while you sleep.


Company Background

LaunchedCompany HQOwnershipBBB RatingTrustpilot Rating

1931

Illinois, USA

Private

“F” (unaccredited)

“Poor”

Founded in 1931, Serta is an American company based in Illinois. Serta’s biggest licensee, the National Bedding Company, was acquired by two private equity firms in 2005. After the following restructuring, Serta International became a subsidiary of Serta Simmons Bedding, LLC. The parent company filed for Chapter 11 bankruptcy in early 2023 and concluded financial restructuring later that year.

Despite its high profile in the mattress industry, the company’s reputation on consumer protection websites is concerningly low. On Trustpilot, the company is rated “Poor” and has a 1.9/5 rating, with more than 70% of customer reviews being one star. Serta’s Better Business Bureau profile is rated “F” (unaccredited) with a customer review rating of 1.58/5 stars.

Some customer reviews have reported difficulty dealing with customer service and attempting to return defective products. Complaints also include quality issues like mattress sagging and degradation after only a few years (sources 1, 2, and 3). Other customers have noticed that the materials in their Serta mattress tend to break down much faster than expected.

Should You Buy Serta iComfort?

Serta iComfort TempActiv II has a few useful features, like a machine-washable cover and copper-infused cooling gel. However, it’s far more expensive than comparable memory foam mattresses and it comes with reported quality issues (sources 1, 2, and 3). We recommend Octave Vista instead.

Octave Vista comes with advanced cooling features, a machine-washable cover, and five-zoned support beneath your back, shoulders, and hips. Vista is much more affordable at just $899 for a queen size, compared to $3,999 for Serta iComfort. Octave also sends a free bedding bundle with your purchase.

 

Frequently Asked Questions

Is Serta iComfort a good mattress?

Serta iComfort TempActiv II lacks premium features to balance out its high price tag of $3,999 for a queen size. Customers also report concerning quality issues with the iComfort line of mattresses (sources 1, 2, and 3).

Competing memory foam mattress Octave Vista is a better choice with its advanced cooling features, a machine-washable cover, and five-zoned support beneath your back, shoulders, and hips. Vista is also more affordable at just $899 for a queen size.

Can you flip a Serta iComfort mattress?

No, you shouldn’t flip the mattress. Like most modern mattresses, the Serta iComfort’s layers are designed to be oriented one way only.

How long does a Serta iComfort mattress last?

Serta has a 10-year warranty on this mattress. The foam interior should remain intact as long as the mattress is rotated regularly. However, some customers have noted degradation with the iComfort line of mattresses after 1–3 years of regular use (sources 1, 2, and 3).

Is the Serta iComfort mattress cover machine washable?

Yes. The Serta iComfort TempActiv II’s polyester-and-cotton cover is removable and machine washable.

Where are Serta mattresses made?

Serta produces its mattresses in Canada and the United States.

How much is a Serta mattress?

Pricing varies by mattress and retailer. At the time of its release, Serta iComfort TempActiv II sold at $3,999 for a queen size at Sleep Country. The mattress has since been discontinued.

Who sells Serta mattresses?

Serta mattresses are sold by a variety of different retailers, including Sleep Country Canada and The Brick. Serta iComfort TempActiv II has been discontinued and is only available through mattress resellers.

How do I return a Serta mattress?

Return policies vary according to individual retailers. Always read a store’s return policy carefully before you buy any mattress.

What Serta mattress alternatives should I consider?

We recommend Octave Vista. It comes with advanced cooling features like a CryoFusion™ cooling nanofibre cover, copper-infused memory foam treated with PolarMAX® phase-change material, and multi-zone support foam with breathable air channels. You’ll also get multi-zone support for your shoulders, back, and hips.

Octave mattresses come with a 365-night sleep trial, 15-year warranty, and free bedding bundle—all for just $899 for a queen size.

 

You May Prefer:

Octave Vista

9.7 /10

Made in

Winner!

Our Pick for Best Cooling Mattress 2024

Designed with advanced cooling fabrics and high-tech foams, Octave offers Canada’s best cooling mattress at a remarkably competitive price. Get a 365-night sleep trial, 15-year warranty, and FREE bedding bundle with your mattress purchase.

Queen $899
Shop Now